We understand that the process of renting a vacation home may seem overwhelming at times.
To provide you with the information you need, we've compiled a list of frequently asked questions to ensure you are well-informed.
Frequently Asked Questions From Our Guests
Where is the poipu365 office located?
The Poipu365 office is located in the middle of historic Old Koloa Town, about 3 miles from your Poipu Beach vacation rental. Here is a Google Map to our location.
Is Beach gear, snorkel gear or bikes provided at Poipu365 vacation rentals?
Every unit is different, and some owners have chosen to carry items like this. Please email or call us and tell us which unit you intend on staying at so we can answer properly.
when is full payment due?
– At time of booking: Refundable Security Deposit due
– 60 days before arrival: All remaining charges (rent, taxes, fees) will be
automatically charged to your card on file
– Guests may pay their full balance at any time before the 60-day deadline
How long has your company been renting homes in hawaii?
We have been operating on the island for over 25 years, and we love what we do!
Do all properties include access to Poipu Beach athletic club?
Yes, included in your reservation you and your guests will have access to Poipu Beach Athletic Club. It has a pool, fitness area, restaurant, tennis, and more. Please visit this page to learn more.
When is the security deposit due?
At time of booking, the refundable security deposit is due
Is the Security deposit applied to rent?
The deposit is a refundable security damage deposit which is returned within 14 days after departure.
What is your cancellation policy?
Cancellations made MORE than 60 calendar days before arrival: $200 cancellation fee charged. All other payments (including rent, taxes, cleaning fees, security deposit, PBAC dues, and processing fee) will be refunded. If you have only paid the refundable security deposit at the time of cancellation, the $200 cancellation fee will be deducted from your security deposit and the remaining balance will be refunded.
Cancellations made 60 calendar days or less before arrival: Full rent and applicable rent taxes will be forfeited. Your cleaning fee, cleaning taxes, security deposit, Poipu Beach Athletic Club dues, and processing fee will be refunded.
CANCELLATION POLICY EXAMPLE:
10-night stay at $300/night = $3,000 rent
Taxes on rent: $561.36
Cleaning fee: $400
Taxes on cleaning: $74.85
Processing fee: $80
PBAC fees: $300
Security deposit: $300
TOTAL AMOUNT PAID: $4,716.21
Scenario 1 – Cancel MORE than 60 calendar days before arrival:
Cancellation fee charged: $200
Amount refunded: $4,516.21
Scenario 2 – Cancel 60 calendar days or less before arrival:
Amount kept: $3,561.36 (rent + rent taxes only)
Amount refunded: $1,154.85 (cleaning, security deposit, PBAC, processing fee)
If you cancel more than 60 calendar days before arrival and have only paid the refundable security deposit, the $200 cancellation fee will be deducted from your security deposit and the remaining balance will be refunded.
When will the security deposit be returned?
The deposit is NOT applied toward rent and is fully refundable within fourteen (14) days after departure, provided the following provisions are met:
- No damage or loss to the unit or its contents, or to the grounds or common areas of condo complexes.
- All debris and rubbish are placed in the appropriate receptacles for weekly, early morning trash pick-up. Trash pick-up day is noted in the unit.
- Upon departure, the key is returned to the lockbox, the extra key is left on the kitchen counter, and the door is locked.
- No excessive cleaning is required to the unit, the grounds, or common areas of condominium complexes.
Do I need travel insurance?
Poipu365 strongly recommends that you purchase travel insurance as a part of your vacation plans. However we do not offer any type of travel insurance.
What is the time difference from Poipu Beach Kauai to the mainland?
Hawaii follows Hawaii Standard Time which is 5 hours behind Eastern Standard Time and 2 hours behind Pacific Standard Time. Hawaii does not observe Daylight Savings Time so add one extra hour to the time difference during the period of March through November.
How far is the airport from Poipu?
Lihue Airport is about 15 miles from Poipu, it takes about 20-30 minutes to drive. Click here to pop open a Google Map so you can see the island.
Do I need a car to get around Kauai?
Transportation options are limited on Kauai. Many visitors enjoy taking bus tours to conveniently explore Kauai, but to really experience this island you should consider renting a car.
When is the best time to visit Poipu?
Anytime of the year is a good time to visit Poipu. The average temperature is between 75-85 degrees F. Summer is warmer and drier while winter is a bit cooler. Trade winds keep things comfortable year-round.
What should we bring and pack for our Poipu vacation?
The style on Kauai is casual. Even at the finest Kauai restaurants “slippers” or “flip-flops” are appropriate. Kauai is famous for its beautiful but stubborn red dirt, which rarely washes out of clothing. Therefore, we recommend leaving your finer clothing, shoes or new hiking boots at home. You will want to pack lightweight, comfortable attire for activities, including: swimsuits, shorts, T-shirts, sandals, sunscreen, a hat, light windbreaker and of course, your camera!
Does Poipu365 provide concierge services?
Poipu365 is happy to assist in arranging certain customized services for you and your guests. Please contact our office for further details.
Are your rentals near Poipu Beach?
Many of the rentals we manage are in close proximity to Poipu Beach but not all of them. Shoot us an email and we can tell you the units that are the closest.
Are Wedding/Events acceptable at Poipu365 vacation rental properties?
Weddings/Events are not allowed at our vacation rental homes as they are “family vacation homes”. If you plan to hold a ceremony or reception there are many beautiful and appropriate locales available for your occasion, just contact Poipu365 and we will be happy to provide information and assistance.
Are cribs and roll-aways available at Poipu365 vacation rentals?
Some of our homes supply these items. Or we will put you in touch with a local company who will make sure your items are available at your vacation property prior to your arrival and picked up following your departure.
Is Maid Service Included?
No, Maid Service is not included but is available at an additional charge if you wish.
Are linens, towels, cooking equipment and blow dryers supplied at Poipu365 vacation rentals?
Yes, our Poipu vacation homes, condos, and cottages are equipped with a full complement of linens, including beach towels! Cooking equipment is also provided and many of our homes have gourmet kitchens. Hand held hair dryers are provided at all Poipu365 vacation accommodations.
What are check in and check out times for your rentals in Poipu?
Check-in time is 4:00 pm; check-out time is 10:00 am. Many of the flights leave Kauai later in the day so please ask about the cost and availability of a late check-out at the time of booking.
